We want you to be happy with Camp Planner. This policy explains when and how refunds work. Payments and refunds are processed through Stripe (Stripe Managed Payments), our merchant of record.
For one-time purchases — the Camp Pass and the Lifetime plan — refund requests are reviewed individually, on a case-by-case basis. We don't publish a fixed window or automatic rule; instead, just reach out and tell us what happened, and we'll work with you in good faith to make it right.
Please contact us before disputing a charge — email support@campplanner.app from the account you purchased with and include your order number (from your Stripe receipt). We'd much rather sort it out with you directly.
Nothing here limits any mandatory refund or consumer-protection rights you may have under the laws of your country or region — where those apply, they still apply.
The Annual plan is a subscription. You can cancel anytime to stop future renewals — your access continues through the end of the period you've already paid for. Partial-period refunds for the current term are generally not provided, except where required by applicable law.
To cancel, use the link in your Stripe receipt or email us and we'll help.
Approved refunds are processed by Stripe back to your original payment method. Timing depends on your bank or card provider, but it's typically a few business days after we approve the request.
If something's wrong or you're unsure about a charge, please email support@campplanner.app before filing a chargeback with your bank. Chargebacks are slow, costly, and often reversible only with back-and-forth — a quick message to us is almost always faster, and we'll do our best to make it right.
Refund questions? Email support@campplanner.app.